Floor Scrubber Repair Technician

DEPARTMENT:

JOB SUMMARY:

The Floor Scrubber Field Technician is responsible for the inspection, diagnosis, repair, maintenance, and installation of commercial and industrial floor scrubbers, sweepers, burnishers, extractors, and related cleaning equipment. This position provides on-site service to customers, ensuring equipment reliability, safety, and operational efficiency while delivering excellent customer service.

JOB RESPONSIBILITIES:

Technical Diagnostics & Repair

• Conduct thorough equipment inspections to identify worn or damaged components; perform end-to-end preventative maintenance on battery-powered and electric floor care equipment
• Troubleshoot and resolve complex failures across mechanical, hydraulic, electrical, electronic, and battery-related systems
• Perform repairs on specific assemblies, including drive motors, traction systems, pumps, chargers, controllers, battery systems, and squeegee mechanisms

Operations & Field Management

• Complete new equipment installations, start-ups, and operational testing
• Prioritize and manage daily service schedules, diagnose issues, and make sound technical decisions with minimal supervision
• Respond to emergency service calls and customer requests
• Safely operate and maintain an assigned company service van to travel to sites, ensuring compliance with traffic laws and safety guidelines

Documentation & Communication

• Complete and maintain accurate records, including service reports, work orders, parts usage, and repair documentation
• Manage vehicle inventory and ensure the timely availability of necessary replacement parts
• Communicate equipment conditions, corrective actions, repair recommendations, and replacement schedules clearly to customers and management
• Provide operator training on equipment use, maintenance, and safety; strictly adhere to all OSHA, manufacturer, and company safety protocols
• Any other duties as assigned by management

REQUIREMENTS / QUALIFICATIONS:

• High school diploma or GED equivalent required; technical, vocational, or trade school training preferred
• 2+ years of experience in mechanical, electrical, automotive, industrial equipment, or related repair and maintenance work required
• Ability to interpret schematics, wiring diagrams, technical manuals, service bulletins, and related repair documentation
• Valid Driver's License and clean driving record required for operating company vehicles to perform essential job functions
• Demonstrated troubleshooting, problem-solving, communication, customer service, time management, and safety awareness skills required
• Strong mechanical aptitude, technical repair capability, analytical troubleshooting skills, and attention to detail
• Ability to communicate clearly, explain technical information to non-technical personnel, and provide professional customer service support
• Working knowledge of battery and charger systems, AC/DC motors, hydraulic systems, pumps, valves, electrical controls, and related diagnostic tools
• Knowledge of preventative maintenance programs, inspection procedures, equipment lifecycle practices, and electronic troubleshooting methods

Physical Requirements 

• Ability to lift, carry, push, or pull up to 50 pounds and perform physical work such as standing, walking, kneeling, crawling, bending, and reaching for extended periods
• Ability to work indoors and outdoors in stores, shop, and field service environments under varying conditions

Preferred Qualifications 

• Experience servicing commercial floor care equipment from Tennant, Nilfisk, Advance, Clarke, Karcher, Nobles, Factory Cat, or similar brands preferred
• OSHA certification or other applicable safety training preferred