General Maintenance Foreperson

DEPARTMENT:

JOB SUMMARY:

Coordinate and oversee General Maintenance Department personnel, 3rd party vendor support, and daily maintenance activities across multiple retail store locations. This role applies best practices to prioritize work, allocate and monitor resources, and coordinate internal technicians and external vendors to ensure safe, reliable, and timely maintenance services that support uninterrupted store operations and facility reliability. This position plays a key role in identifying recurring issues, improving maintenance processes and contributing to overall operational efficiency.

JOB RESPONSIBILITIES:

• Coordinate and oversee maintenance personnel supporting multiple retail store locations
• Receive, evaluate, and prioritize routine and emergency maintenance calls
• Assess urgency, impact, and scope of work to ensure timely response and efficient use of resources
• Plan, organize, and schedule service work; monitor daily workload and balance manpower against service demand
• Adjust staffing, assignments, and priorities to respond to changing conditions and emergency situations
• Assist technicians with troubleshooting complex systems and equipment issues
• Communicate with store personnel, dispatch, and other departments to identify maintenance needs and service priorities
• Work closely with Dispatchers to improve dispatch effectiveness, response times, and job prioritization
• Coordinate with approved vendors and contractors to support maintenance activities across assigned locations
• Review vendor work for quality, completeness, and compliance with company standards prior to acceptance
• Communicate job scope, site conditions, and scheduling requirements to vendors as needed
• Report on vendor performance issues, unsafe conditions, or service concerns to supervision
• Monitor maintenance activity to identify repeat issues, delays, or resource constraints and report concerns to supervision
• Enforce Company policies, procedures, and safety standards across all assigned locations
• Administer maintenance safety and training programs and conduct monthly meetings
• Evaluate individual technician performance and provide coaching, guidance, and feedback
• Clearly communicate job expectations and performance standards to maintenance technicians
• Perform additional duties as assigned in support of efficient multi‑store maintenance operations

REQUIREMENTS / QUALIFICATIONS:

Education & Experience

• High School Diploma or equivalent required
• Minimum of five (5) years of experience in construction and/or facilities maintenance
• Experience supporting multiple locations or high‑volume service environments preferred
• Demonstrated experience with restaurant equipment and electrical systems
• General working knowledge of metal fabrication and light construction trades
• Strong organizational, communication, and problem‑solving skills
• Ability to lead crews and manage competing priorities in a multi‑site environment

Technical Skills

• Proficiency in Computerized Maintenance Management Systems (CMMS), including platforms such as HxGN EAM, ServiceChannel, and Corrigo
• Working knowledge of commercial building systems, including HVAC, refrigeration, electrical, and plumbing systems
• Strong scheduling, dispatch coordination, and workload management skills in a multi‑store environment
• Ability to analyze maintenance data, identify trends, and support operational decisions
• Proficiency in Microsoft Excel or similar tools for reporting, tracking workload, vendor activity, and performance metrics

Required Licenses and Certifications

• Valid California Driver License with a clean driving record
• Current CPR certification