Investigator 2

DEPARTMENT:

JOB SUMMARY:

The Security Investigator (Level 2) is a district-assigned role responsible for investigating all loss prevention, security, and employee relations investigations within an assigned district. The role acts as a key liaison with Human Resources, Legal, Operations, and external partners to ensure thorough, objective, and compliant investigations.

This position requires advanced expertise in investigative techniques, employee relations, and regulatory compliance. The investigator safeguards company assets, protects employees, and upholds core values by fostering a safe, respectful, and compliant work environment while providing leadership, training, and mentorship to junior investigators.

JOB RESPONSIBILITIES:

• Lead complex loss prevention and security investigations within the assigned district including internal theft, fraud, embezzlement, organized retail crime, and policy violations
• Conduct timely, thorough, and impartial employee relations investigations within the assigned district, addressing discrimination, retaliation, workplace violence, misconduct, and other violations
• Partner with HR, Legal, Operations, and senior management to present investigative findings, recommendations, and defensible reports
• Conduct professional, unbiased interviews with employees, witnesses, and subjects
• Prepare clear, objective, and defensible investigative reports for loss prevention and HR-related cases
• Coordinate with law enforcement: file reports, provide evidence, and testify in criminal or civil proceedings as needed while proactively building and maintaining strong law enforcement partnerships
• Manage special projects, high-profile investigations, workload prioritization, and security operations for district events
• Collect and evaluate open-source and internal intelligence for investigative purposes
• Train, mentor, and develop Level 1 investigators on investigative techniques, documentation, case management, and best practices
• Deliver training on loss prevention, workplace investigations, policy compliance, and related topics
• Respond to major incidents for preliminary investigations and recommendations
• Maintain strict confidentiality, exercise sound judgment, and build strong relationships with internal stakeholders, and external partners
• Collaborate with all company departments to protect assets, employees, and Core Values
• Perform additional duties as assigned

REQUIREMENTS / QUALIFICATIONS:

• Extensive knowledge of Criminal Law, investigative procedures, and relevant California statutes particularly of PC490
• PC832 Certificate preferred
• College Degree and/or relevant certificate preferred in place of PC832 Certificate
• 3 years of experience in loss prevention, law enforcement, or a related field, with a strong background in investigations preferred
• Strong knowledge of Employee Relations investigations, including harassment, discrimination, retaliation, and workplace misconduct in collaboration with Human Resources
• Current First Aid, CPR Certificate, and AED Certificate required
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint
• Proficiency in Case Management software
• Experience with Exception Reporting software (Agilence) preferred
• Expertise in advanced investigative techniques and interviewing
• High-level analytical skills with the ability to assess complex situations and develop effective solutions
• Excellent verbal and written communication skills
• Exercise of good judgment in the apprehension, detention and/or arrest of suspects
• Must possess a valid California Driver License with a clear driving record
• The ability to work non-traditional work hours may be required - such as graveyard, swing, day shifts and weekends
• Required to travel to ALL Stater Bros. Markets stores in all counties
• Ability to deal effectively and professionally with all levels of individuals doing business from within and outside the Company
• High degree of confidentiality, integrity, accuracy, and problem solving required