NOC/SOC Analyst 1

DEPARTMENT:

JOB SUMMARY:

Under the general direction of IT Operations leadership, the NOC/SOC Analyst I serves as a frontline operations analyst responsible for monitoring enterprise technology services, responding to operational and security events, and supporting service availability and business continuity. This role executes approved NOC and SOC procedures, performs event and alert triage, leads Major Incident bridge calls, and coordinates escalation activities across infrastructure, security, enterprise scheduling, and data center operations. Through proactive monitoring, effective communication, and adherence to established operational processes, the Analyst supports the reliability, performance, and security of enterprise technology services.

JOB RESPONSIBILITIES:

Operations Monitoring & Response

• Monitor enterprise infrastructure, applications, security platforms, enterprise scheduling environments, and data center systems to support service availability, operational stability, and business continuity
• Execute approved NOC and SOC procedures, playbooks, and escalation processes to identify, triage, document, and respond to technical, operational, facility, and security events
• Collaborate with Service Desk, Infrastructure, Engineering, Security, Facilities, and vendor teams to support service restoration and operational response activities

Event, Incident & Major Incident Management

• Monitor, validate, and respond to events and alerts generated by enterprise monitoring and security platforms, ensuring appropriate documentation, escalation, and stakeholder communication
• Lead Major Incident bridge calls, coordinate support teams, maintain communications, and document operational activities throughout the incident lifecycle
• Support post-incident review activities by providing operational timelines, observations, and lessons learned documentation

Enterprise Operations Support

• Support enterprise scheduling activities, production processing workflows, data center operations, maintenance events, and critical infrastructure monitoring to help ensure uninterrupted business services
• Execute approved recovery procedures and escalate operational conditions that may impact service delivery, processing commitments, or business continuity

Documentation & Continuous Improvement

• Maintain accurate incident records, operational logs, and knowledge documentation within approved management platforms
• Identify recurring issues, procedural gaps, or improvement opportunities and communicate recommendations to senior personnel and leadership
• Perform all other duties as assigned

REQUIREMENTS / QUALIFICATIONS:

• High school diploma required; Associate degree or college coursework in Information Technology, Cybersecurity, Computer Science, or a related field preferred
• One (1) to three (3) years of experience in a Security Operations Center (SOC), Network Operations Center (NOC), Service Desk, IT Support, Data Center Operations, or related technical environment
• Experience utilizing monitoring systems, ticketing platforms, and operational dashboards preferred
• Fundamental understanding of enterprise IT operations, infrastructure monitoring, event management, and incident response processes
• Basic understanding of cybersecurity concepts including incident response, malware, phishing, endpoint security, identity security, network security, and security monitoring practices
• Basic knowledge of TCP/IP, DNS, routing, switching, firewalls, and Windows/Linux operating systems.
• Working knowledge of enterprise scheduling concepts, batch processing, workflow monitoring, and production support activities
• Familiarity with data center operations and critical infrastructure monitoring concepts
• Strong analytical, troubleshooting, organizational, and problem-solving skills
• Strong verbal and written communication skills with the ability to coordinate technical and non-technical stakeholders
• Ability to work flexible schedules, weekends, holidays, and overtime in support of a 24x7 operational environment

Additional preferred licenses / certifications:

• ITIL version 4 Foundations
• HDI Service Center Analyst
• CompTIA Certifications A+ / Network+ / Security+