Senior SAP Functional Analyst

DEPARTMENT:

JOB SUMMARY:

The Senior SAP Functional Analyst is responsible for supporting, stabilizing, and continuously improving SAP S/4HANA business processes and retail solutions across the enterprise. This role provides functional expertise across core S/4HANA modules and related retail applications, including Finance, Sales, Materials Management, Production Planning, Quality Management, Customer Activity Repository (CAR), and Promotion Management for Retail (PMR).

The Senior Analyst partners closely with business stakeholders, IT teams, integration resources, and vendors to resolve production issues, support enhancements, maintain configuration integrity, and ensure solutions are aligned with business priorities, governance standards, and enterprise support processes.

JOB RESPONSIBILITIES:

• Provide day-to-day functional support for SAP S/4HANA core modules and retail solutions, including CAR and PMR
• Analyze, troubleshoot, and resolve incidents, service requests, configuration issues, and enhancement requests in partnership with business users, IT teams, and vendors
• Serve as a functional subject matter expert for assigned business processes, ensuring solutions are stable, scalable, and aligned with approved business requirements
• Support root-cause analysis for recurring or high-impact issues involving functional processes, master data, pricing, promotions, sales audit, POS integrations, reporting, and downstream systems
• Maintain configuration discipline by ensuring changes follow established incident, service request, change management, testing, approval, and release governance processes
• Develop, review, and maintain functional specifications, configuration documentation, test scenarios, process flows, support procedures, and knowledge articles
• Coordinate and support unit testing, system integration testing, regression testing, UAT, business validation, defect triage, and release readiness activities
• Partner with Business Process Owners, Merchandising, Pricing, Finance, Store Operations, IT, integration teams, technical teams, and external partners to align support priorities and deliver effective solutions
• Support data quality and master data alignment across S/4HANA Retail, CAR, PMR, articles, sites, customers, pricing, promotions, and sales audit processes
• Support CAR-related processes, including POS Data Transfer and Audit, Data Inbound processing, sales audit reconciliation, article and site mapping, reporting extracts, and HANA-based data model coordination
• Support PMR-related processes, including promotion planning, promotion types, pricing conditions, markdown rules, campaign readiness, POS pricing validation, and issue resolution
• Coordinate with technical, Basis, HANA, development, and integration teams to resolve cross-functional issues and support release, patching, upgrade, and stabilization activities
• Identify support trends, recommend preventive actions, and contribute to process improvements that reduce recurring incidents and improve operational reliability
• Work with development teams to ensure client needs are accounted for in all new development initiatives
• Consult business analyst and business relationship managers on client feedback and needs to guide planning upgrades and new features
• Analyze and collaborate on organizational improvements to increase quality and efficiency
• Develop outstanding relationships with clients and external partners
• Effectively prioritize and manage multiple tasks at the same time
• Perform other job-related functions as assigned

REQUIREMENTS / QUALIFICATIONS:

• Bachelor’s degree in computer information systems or other bachelor’s degree with equivalent combination of formal education and related experience
• 8+ years of SAP functional experience, including hands-on configuration, implementation, enhancement, and production support experience
• Experience supporting at least two core SAP S/4HANA modules such as FI/CO, SD, and MM 
• Direct SAP S/4HANA implementation or post-go-live production support experience required; SAP Retail experience is strongly preferred
• Experience supporting CAR and/or PMR processes, including POS data flows, sales audit, pricing, promotions, and retail campaign cycles
• Strong understanding of SAP Retail master data, POS Data Transfer and Audit, Data Inbound processing, pricing, promotions, article/site data, and retail integration points 
• Working knowledge of SAP HANA-based reporting, data models, performance considerations, or collaboration with HANA, Basis, and technical teams
• Experience writing functional specifications, supporting test cycles, validating defects, and working with developers, testers, business users, and vendors through delivery and stabilization
• Experience operating within formal incident management, service request, change management, release management, and documentation governance processes
• Strong analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills

Key Skills 

• SAP S/4HANA functional configuration, production support, enhancement delivery, and post-go-live stabilization
• SAP Retail process knowledge, including article/site master data, pricing, promotions, inventory, sales audit, POS integration, and store operations touchpoints
• Customer Activity Repository (CAR) support, including POS Data Transfer and Audit, Data Inbound processing, sales audit reconciliation, reporting extracts, and data validation
• Promotion Management for Retail (PMR) support, including promotion planning, pricing conditions, markdowns, campaign readiness, POS pricing validation, and conflict resolution
• Strong business partnership, stakeholder communication, prioritization, analytical thinking, documentation discipline, and cross-functional coordination
• Incident resolution, service request fulfillment, enhancement analysis, root-cause analysis, defect management, and operational support discipline
• Functional specification development, configuration documentation, test planning, process documentation, decision logs, and knowledge article creation
• UAT coordination, regression testing, business validation, release readiness, patch support, upgrade support, and stabilization planning
• Master data governance, data analysis, integration troubleshooting, and coordination with technical, Basis, HANA, development, and integration teams
• Demonstrated ability to work effectively with end-users, project team members and management
• Demonstrated ability to develop and maintain a variety of internal business relationships; must be able to interface with colleagues up to senior level executives
• Ability to prioritize tasks and manage multiple projects concurrently, take initiative and provide follow-through
• Excellent research, troubleshooting; along with strong organizational skills
• Excellent oral and written communication skills and outstanding problem-solving skills

Preferred Experience

• Experience in a retail, grocery, distribution, or consumer goods environment 
• Experience supporting SAP S/4HANA in a RISE or managed services environment
• Experience working with POS, pricing, promotions, sales audit, inventory, merchandising, finance, and store operations stakeholders
• SAP certification or formal training in S/4HANA, SAP Retail, CAR, PMR, or related functional areas